Got a question about how we ship orders, or about the Terms of Supply? You've come to the right place.
If you're question isn't answered below, try the FAQ page.
How long will it take for my order to arrive?
UK: 5 days
International: 10 - 12 days
How much does it cost for my items to be delivered?
To find out how much your postage & packaging will cost, please place all the items you want in your cart and make sure all quantities are correct; then use the P&P calculator at the bottom of the Shopping Cart page.
It’s been ages and my order is still not here! Where's it at?
If it’s been a few weeks and your order is still not with you, please check the following before getting in touch:
- Did you receive both an order confirmation email and an email confirming that your order has been dispatched?
- If you have both those emails, check the delivery address is correct on both.
- Have you received an email telling you your order has been cancelled? (Could this be lurking in your SPAM folder?).
If you’ve done all that and still believe your order is late, please drop me an email at email@example.com with ‘Where’s my order?’ in the subject line and one of my shop managers will get back to you straight away.
I've got some of my order - where's the rest of it?
It's on its way - you'll get it very soon. We always send out all parts of an order at the same time.
If your order is over 2kg and its headed outside the EU, we send it to you in multiple packages - this is to make receiving it as easy as possible.
If it's been a couple of weeks and you're still missing part of your order, please do email me and we'll get onto it asap: firstname.lastname@example.org
Terms of Supply
This website and store (www.marcusbutlershop.com) is operated by Gleam Futures. Throughout the site, the terms “our”, “we” and "us" refer to Gleam Futures.
When you purchase any Products from this website store, in addition to the Terms of Service, you agree to abide by the following Terms of Supply relating to the sale of the products at www.marcusbutlershop.com
Acceptance of orders
You warrant that all information you supply at the time of placing an order (Order) for products that are offered for sale through this Site (Products, gear, merchandise, items) and in connection with an Order made using the Site, is true and correct.
By placing an Order you are offering to purchase a product on and subject to the following Terms of Supply.
Your receipt of an order confirmation does not indicate acceptance of your Order and it does not confirm the offer to sell. This website and shop are operated by Gleam Futures who have the right to accept or decline your Order at any time after receipt of your Order. All Orders placed must obtain pre-approval with a method of payment deemed acceptable by Gleam Futures. Gleam Futures may require additional verifications or information before accepting any Order.
Gleam Futures reserve the right to refuse any Order without giving reason. If we cancel an Order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method of payment received.
Gleam Futures may correct any errors which appear on the Site and reject any Orders which have been received in connection with such errors.
We have the right to refuse or cancel any Orders placed for Products listed at the incorrect price.
Our right to refuse or cancel any Orders will apply whether or not the Order has been confirmed and your credit/debit card / PayPal account charged. If your credit/debit card / PayPal account has already been charged for the purchase and your Order is cancelled, we will immediately issue a credit to your credit/debit card / PayPal account in the amount of the charge.
Price and overseas orders
Delivery costs will be charged in addition to the price of the Products.
Unless otherwise stated, any accessories shown in any image of Products are not included in the price.
Prices displayed on the Site are shown in GBP. Prices are subject to change at any time.
Prices can also be displayed in a number of other currencies using the currency converter functionality available on the Site. Currencies are converted from GBP twice a day, using the website XE.com. The currency conversions given on this Site should be used as a guide only.
During the transaction process PayPal do not convert the total price of Orders into other currencies. Your credit or debit card, or PayPal account will be billed in GBP and the card company or PayPal will convert the cost for you. If you have any questions about currency conversions please contact your bank or financial institution.
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company, or PayPal.
Please note: If you are paying using a card, bank or PayPal account that is not registered in the UK your card issuer / bank / PayPal account may charge you additional international transaction fees and/or use a different exchange rate than that being used on this Site, resulting in the charge for your Order differing from that which is displayed on this Site. To remove the risk of unexpected fees or charges, please check with your payment provider before purchasing any items from this shop.
Delivery address details
Gleam Futures cannot be held responsible if your Order does not get to you because you supplied an incorrect delivery address (I'm afraid you'll have to pick up your order from that address, or re-order).
If you complete your Order and notice that the address details are incorrect, please contact the store immediately at: email@example.com with 'Wrong Order Address!' in the subject line.
Please note - if you need your order shipped to an address that is different from your billing address, when you checkout, please ensure you un-tick the box labelled 'Same as billing address' and enter your shipping ('postal') address details in the section that is now available to you (underneath your billing address details).
You must pay for the Products at the time of placing your Order using the transaction functionality on this Site. All transactions are handled by PayPal. You can pay using either a PayPal account or most widely used credit/debit cards. You must comply with the terms and conditions of PayPal and any other providers used to make payment.
Upon receiving your Order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. If the issuer of your payment card refuses to, or does not authorise payment for any reason, then you will be notified of this immediately prior to completing your purchase using the Site at the check-out stage. Your card will be debited once the Order has been accepted.
Please see PayPal for more information on PayPal payments.
We do everything we can to ensure that you do not have to pay any customs or import fees to take receipt of your Orders. Your Order may arrive with you in more than one package. This is done to ensure you do not have to pay customs or import duties on the Order.
In the unlikely event that customers outside the UK are liable for any customs and import duty, quotas, permits, product restrictions and other local requirements, these charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. We suggest you check the requirements in your country before placing an order. Gleam Futures and/or Marcus Butler will not be liable for any of the aforementioned fees or those related.
Account discount codes may be offered to account holders from time to time. These discount codes are only redeemable by the registered account holder and are only available for use until the lapse of the expiry date of those discount codes.
Promotional discount codes may be offered from time to time on certain products. These discount codes will be available for a limited amount of time only.
The entire amount of any discount code must be used in one single transaction. Refunds will not be given for any leftover value. Discount codes do not cover the cost of shipping.
Neither Gleam Futures, Shopify or Marcus Butler store any of your payment details. All payment details and transaction data are stored, encrypted and handled by PayPal. For more information on PayPal's security please visit their website: https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security
For all info on this shop's returns policy, please see the Returns page of this Site.
Limitation of liability
To the extent not prohibited by law, in no event shall Gleam Futures or Marcus Butler be liable for personal injury, or any incidental, special, indirect, or consequential damages whatsoever, including, without limitation, damages for loss of profits, loss of data, business interruption, or any other commercial damages or losses, arising out of or related to your use or inability to use the Products, however caused, regardless of the theory of liability (contract, tort, or otherwise) and even if we have been advised of the possibility of such damages.
Some jurisdictions do not allow the limitation of liability for personal injury, or of incidental or consequential damages, so this limitation may not apply to you. In no event shall our total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount you have actually paid for the Products. The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.
Shipping and delivery
We aim to process your order as soon as possible once you have placed it.
We only ship orders Monday to Friday, during office hours – the Store does not operate on public holidays.
We will email you to confirm the order and again at the time of dispatch.
Once an order has been sent, it is in the care of the Royal Mail or other delivery service we may use, and your local postal service. We are not liable for any errors made by these services.
Once you have received your parcel, please open it with care. We are not liable for any items damaged during the opening of your parcel.
Any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
Contact the shop
If you have any questions about these Terms of Supply, please contact the shop at: firstname.lastname@example.org